Privacy Policy

1. Introduction

SCK Representation and Foreign Trade (“we,” “us,” or “our”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services to obtain an ECTN Certificate for any of the 25 African countries we cover. By using our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We collect personal information that you provide to us when submitting transportation documents, including but not limited to:

  • Your name, company name, and contact details (email address, phone number).
  • Transportation documents such as invoices, bills of lading, and other relevant documentation.
  • Any other information you choose to provide when using our services.

3. How We Use Your Information

The information we collect is used for the following purposes:

  • Service Provision: To process your requests for ECTN Certificates and related services.
  • AI Training: As outlined in our Terms and Conditions, we may use your transportation documents to develop, improve, and train our AI tools to enhance the accuracy and efficiency of our services.
  • Communication: To communicate with you regarding your requests, provide customer support, and inform you of any changes to our services or policies.
  • Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

  • Service Providers: We may share your information with trusted service providers who assist us in operating our business and providing our services, as long as they agree to keep this information confidential.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Data Security

We take the security of your data seriously and implement industry-standard measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure storage, and access controls. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

You have the right to:

  • Access and request a copy of the personal information we hold about you.
  • Request corrections to any inaccurate or incomplete information.
  • Withdraw your consent for the use of your data for AI training purposes (note: this may affect our ability to provide services to you).
  • Request the deletion of your personal information, subject to legal obligations.

To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal and regulatory requirements. Once your information is no longer needed, we will securely delete or anonymize it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational needs. Any changes will be communicated via our website, and continued use of our services after the changes have been made will constitute your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.